FAQs
Q: What types of storage services do you offer?
A: We offer three types of storage services: Onsite Storage, Mobile Vehicle Storage, and Outdoor Storage. Onsite Storage includes various unit sizes for personal and business items. Mobile Vehicle Storage is ideal for boats, RVs, and trailers, where we bring the storage to your location. Outdoor Storage is available for larger items like vehicles and machinery.
Q: How does Mobile Vehicle Storage work?
A: With our Mobile Vehicle Storage service, we provide a secure storage container delivered right to your location. You can load your boat, RV, or trailer into the container at your convenience, and we’ll transport it to our facility for safekeeping until you need it again.
Q: What security measures do you have in place for onsite storage units?
A: Our onsite storage facility is equipped with state-of-the-art security features, including 24/7 video surveillance, access control systems, and secure fencing. Additionally, all units are individually locked, and only you have access to your belongings.
Q: Can I access my belongings in the onsite storage unit anytime?
A: Yes, you can access your onsite storage unit 24/7. Our facility offers convenient access, allowing you to retrieve or store your items whenever you need to.
Q: What is the minimum rental period for your storage services?
A: Our minimum rental period for all storage services is one month. However, we also offer flexible month-to-month options, allowing you to choose the duration that suits your needs best.
Q: Are your storage facilities climate-controlled?
A: Yes, our onsite storage units are climate-controlled, providing a controlled environment to protect sensitive items from extreme temperatures and humidity.
Q: How do I make payments for the storage services?
A: Payments can be made online through our secure payment portal. We accept various payment methods, including credit/debit cards and online bank transfers.
Q: Can I reserve a storage unit in advance?
A: Absolutely! You can reserve a storage unit in advance to ensure availability. Contact us, and we’ll assist you in reserving the right unit size for your needs.
Q: What are the dimensions of your outdoor storage spaces?
A: Our outdoor storage spaces vary in size to accommodate different vehicles and equipment. Please contact us, and we’ll provide you with the specific dimensions of available outdoor storage spaces.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, online bank transfers, and cash payments at our facility.
Q: Is my payment information secure?
A: Yes, we take the security of your payment information seriously. Our website uses industry-standard encryption to protect your data, and we do not store any sensitive payment information on our servers.
Q: Can I set up automatic payments? A: Yes, we offer the option for customers to set up automatic payments. You can choose to have your monthly storage fees automatically deducted from your designated payment method.
Q: How often do I need to make payments?
A: Payment for storage services is typically due monthly. You can choose to pay for multiple months in advance if you prefer.
Q: Are there any additional fees or hidden charges?
A: We strive to be transparent with our pricing. The monthly storage fee and any applicable taxes are the main charges. There are no hidden fees, but additional services (such as insurance or packing supplies) may have separate charges.
Q: Can I make online payments through your website?
A: Yes, we offer a secure online payment portal where you can conveniently make payments for your storage services.
Q: What happens if I miss a payment?
A: If you miss a payment, we will attempt to contact you to resolve the issue. Late fees may apply, and repeated non-payment may result in the suspension of access to your storage unit.
Q: Can I change my payment method?
A: Yes, you can update your payment method at any time. Simply log in to your account on our website and make the necessary changes in the payment settings.
Q: Do you offer discounts for long-term prepayments?
A: Yes, we often have special discounts or incentives for customers who prepay for several months or commit to long-term storage agreements. Please inquire about current promotions when making your payment arrangements.
Q: Can I get a receipt for my payments?
A: Yes, you will receive an email receipt for each successful payment. You can also access your payment history and receipts through your online account.
Q: How secure is your self-storage facility?
A: Our self-storage facility is highly secure. We have implemented 24/7 video surveillance, access control systems, and secure fencing to ensure the safety of our customers’ belongings.
Q: Are the storage units individually locked?
A: Yes, each storage unit is individually locked, and only you (or authorized personnel) have access to your belongings.
Q: Is the storage facility well-lit at night?
A: Yes, we ensure that the storage facility is well-lit during the night for added security and customer safety.
Q: Do you have security personnel on-site?
A: While we don’t have security personnel on-site at all times, our facility is under constant surveillance through video monitoring.
Q: What security measures do you have in place for outdoor storage?
A: Our outdoor storage area is equipped with security cameras and access control systems, ensuring the safety of stored vehicles and equipment.
Q: Is the storage facility protected against fire hazards?
A: Yes, our storage facility is equipped with fire prevention and detection systems to minimize the risk of fire hazards.
Q: How do you control access to the storage facility?
A: Access to the storage facility is controlled through unique access codes or electronic key cards. Only authorized individuals can enter the premises.
Q: Are there any restrictions on what can be stored in the units?
A: While we have general guidelines for items that can be stored, we don’t allow certain hazardous or illegal items to be stored for the safety of all customers.
Q: Can I add additional locks to my storage unit?
A: Yes, you are welcome to add an additional lock to your storage unit for extra peace of mind.
Q: Do you offer insurance for stored items?
A: While our facility is secure, we recommend customers to obtain insurance coverage for their stored items. You can inquire about insurance options with your insurance provider.
Q: What happens if there is a security breach or incident?
A: In the unlikely event of a security breach or incident, we have protocols in place to respond promptly and take appropriate actions to address the situation.
Q: How can I report suspicious activity?
A: If you notice any suspicious activity within or near our facility, please report it to our staff immediately or contact the local authorities.